Wednesday, September 28, 2005

Speech recognition key to travel industry

A recent report has found that three out of four UK residents communicate with machines via speech recognition technology on a daily basis. Of these 24% are travel-related transactions, meaning a big chunk of potential customers. With such large numbers at stake it is crucial that customers get a good impression from the outset, regardless of whether it is a person or a machine at the other end of the phone.

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